365professionals web store FAQ section

Absolutely. We're a silver level, certified corporate and cloud partner with Microsoft. You can view our directory listing in Microsoft's PartnerPoint Portal here: http://www.partnerpoint.com/Company-Directory.aspx After visiting that page, simply enter our name (e.g. 365 Professionals) into the company search box and you'll see our listing.

Yes-- All of our software is 100% genuine. All of the download links we provide to our customers go through Microsoft's official software hosting partner, Digital River. After installing your software, you can easily check verify it is genuine by using Microsoft's genuine checking tool found at www.microsoft.com/genuine. We guarantee genuine software or your money back on all products!

Unless otherwise stated, the personalized activation keys we provide for nearly all of our software products allows for installation on up to three (3) different systems. This includes laptops, desktops, or tablets.

You bet! We guarantee that your order will be fulfilled within 12 hours maximum, and that your software is genuine. We also commit our support team to ensuring that you get the software on your computer and activated. All of these factors are covered in our money back guarantee.

We offer two methods of fulfillment: Both digital and mailing. - Digital: By default, we provide you with a download link to safely load the software on any system you wish at any time. Because the links we provide are given to us from Microsoft, they will be perpetual. This means they will continue to work for as long as Microsoft supports the software. The software is hosted with Digital River, their official hosting partner, so your download is easily accessible, fast, and most importantly, secure. The most important difference to our digital fulfillment and many of the other listings out there is that you actually have the ability to verify that your software is Microsoft Genuine, and an authentic copy rather than a pirated or other illegal copy. As stated in our fulfillment message, this can be done after installing by visiting www.microsoft.com/genuine - Mailing: We send an in-house DVD-rom with your software to the mailing address of choice. Since Microsoft requires distributors to authenticate in-house DVD-roms, shipping can take anywhere from 1-4 weeks, though typically most customers can expect their software to arrive within about a week or so. For international customers, this typically takes about 2 weeks) Please be aware that your order may be subject to an additional fee depending on your location.

We have staff working around the clock to process orders and provide support. Typically, we try to fulfill new orders within one hour of receipt, however at times of high order volume, order processing can take up to six hours maximum.

If you have not received your order fulfillment details within six hours, please contact us right away and we'll be happy to ensure the information is dispatched for you again. You may reach our order processing team at the following address: Orders@365professionals.com

We are happy to assist you in any way possible. For help with download, installation, or activation, please contact us at the following address: Help@365professionals.com

If for any reason you are unhappy with your purchase from us, please contact us before taking any other action. Particularly for those choosing to use PayPal: Filing a dispute before contacting us WILL greatly extend the time it takes to process a refund, because PayPal becomes involved at that point. If you contact us first, we can try to resolve any issues or concerns with you directly. If you are still unhappy, we WILL provide you with a refund. You may contact us at the following address: Sales@365professionals.com

All of the software we sell are the full retail versions, just as you would receive if you ordered directly from Microsoft. While you may use applicable software to upgrade, you will not have any issue in performing a fresh installation of your software on a system.